The activities related to the collection, processing and storage of users ' personal information carried out by the Grapherex group of companies (hereinafter referred to as Grapherex) are governed by This document. Grapherex has control over all information that we need in order to conduct our business ( including Information about our service and the services we offer to you).
Your personal information will be collected and processed by us throughout our relationship with you. Our collection and processing of your personal information is limited to collecting and processing only the information that we need for certain purposes set out in this document.
Personal information includes:
In addition, we may request certain categories of information from you that we need in order to comply with financial security laws and ensure that our services are available to other customers. Privacy, Data Use and Retention Policy.
Certain types of personal information will be collected and processed by us only with your consent or, if we have the right to do so, in accordance with the law. Such information may include information related to the physical and psychological characteristics of the person, as well as biometric information about him, fingerprint, and so on.
This information is intended to prevent fraud and money laundering activities. We also have the right, within the limits of the law, to collect and process information about your criminal record and whether you are under investigation. This information is provided for the purposes of law enforcement and audits, and includes data on investigated and suspected financial crimes, including fraud, as well as information exchange with law enforcement and tax authorities.
We use your data for the strict purposes set out in our Privacy Statement including: To enable, optimise, personalise, deliver and improve our services.
To comply with legal obligations, including to protect against fraud, detect spam and provide disclosure to regulatory authorities when required by applicable law.
To protect the rights and security of Grapherex and our users. Creating reports using aggregated and anonymized data for statistical and analytical purposes.
The Grapherex user application does not store or use users contact information for commercial purposes, nor does it transfer it to third parties.
The user application collects a list of contacts and passes it to the service solely to identify which of the contact book members is registered in the Grapherex service, so that the user application understands with whom from the contact list common Grapherex services can be shared.
The list of contacts is collected as an array of anonymous identifiers and sent to the service so it can confirm or refute the presence of registration for each of the identifiers, after which it returns a response. After receiving a response from the service, the user application updates the contact list for the user, leaving only those users who use and are registered with Grapherex. The service does not store the received list of contacts from the user application.
Personal information includes all information about your identity and your finances, as well as about your business (its owners, officers, beneficiaries, and transactions). We receive this information:
It is important for us that you are aware of your rights with regard to the processing of your personal information.
Your rights and the cases in which you can use them are listed in table A. If you have not found an answer to questions about the use of your personal information here, or you intend to exercise your rights in relation to your personal information, or you want to leave a complaint with the data protection service, you can contact us at the email address email@example.com. If you do not accept our terms of collection, processing and use of your personal information, we will not be able to provide our services to you in any other way through the Grapherex app.
You can send us an email firstname.lastname@example.org request to delete your personal information held by us if you stop using our services and close your account. However, Grapherex will only satisfy your request based on the active use of your card, as the legislation on combating money laundering and terrorist financing requires to keep information about recent transactions with the account until a certain time.
We may make changes to the way we use your personal information. Where this does not explicitly follow from the circumstances, you will be notified of such changes 30 days prior to their entry into force, from the time of notification until the date of entry into force of the changes, you can make any comments about this. Please note that your disapproval of any changes may cause us to no longer be able to provide our services to you through the Grapherex app.
We use and share your personal information strictly in accordance with the law. In addition, we may share your information with other Grapherex companies for processing. It is important for us that you have a prior understanding of how we use your information, so we have set out in detail the purposes of using your information in the table - processing purposes.
Usually we will not provide your information to anyone except the companies of the group Grapherex, except for the following:
Please note that Grapherex does not use or transmit your information for its own marketing purposes unless It has your consent to do so.
Your personal information may be transferred or collected by companies that are located outside of the territory of this jurisdiction. At the same time, we are confident that those institutions abroad where we transfer your information will treat it with the same degree of confidentiality as we do, and as required by applicable law. We share your personal information only to countries within the European economic area (which includes European Union countries plus Iceland, Liechtenstein and Norway) and in the following state:
You will receive information from us from time to time about marketing updates, as you are a user of Grapherex services. Marketing information includes information about products and services that we or other Grapherex group companies provide that we believe may be useful to you. We provide this information by post or electronic communication (SMS, e-mail, etc.). You may opt out of sending marketing information by:
Messages about how your account works, as well as information about how we process your information, will be sent to you via email, text messages, and in-app notifications. Please let us know your current contact details and let us know if you have changed them. We may track and record any messages sent to us, to the extent permitted by law, for the purposes set out in Appendix I a-processing purposes.
By using our services and products, you acknowledge that we store records containing personal information about you. Such records may include customer accounts, as well as records of transactions with the account. As a rule, records are stored in electronic form, but they can also be stored on physical media. We use these records in order to improve our service and comply with the requirements of the law and any legal acts of the applicable law.
In addition, we use records as evidence that we are performing our duties. The speed of storing this or that information depends on its nature and other circumstances ( type of product, service, country of location, etc.).
The Grapherex group of companies generally keeps records of customer accounts for six years after your use of Grapherex services ends. Depending on business practices, legal or legal requirements, the retention period may be changed or canceled altogether if the information has a reduced risk. If you have not made any transactions using Grapherex within six (6) months of opening your account, we may delete your account and data about You. We will keep records of your transactions until you send us a request to delete them, or they will be kept by us for the period established by law. In certain circumstances, we will retain information about you for longer than the prescribed period, especially when required by a court order or law enforcement agencies, or our other regulatory authorities in order to provide written evidence, if necessary. For more information about how we store and use your information, please contact: email@example.com.
Access – you have the right to view your personal information that is available to us.
To get an extract of what information about you is in our possession, contact: firstname.lastname@example.org to get information about how to access information and documents about you that we need to submit to you, write email@example.com. Access to this information is only granted to the account holder, so you must provide us with proof of your identity and fill out a form to send us a request.
Correction-you have the right to correct errors and inaccuracies found in your personal information, as well as to update incomplete information about you.
If you find that the information you have provided to us about you contains any errors or inaccuracies, you have the right to request that we stop using it and correct the errors.
However, if the processing of your information is restricted due to your request, you may not be able to use Grapherex services for a while, as your account will be suspended. For more information about your right to correct information errors, please contact us at: firstname.lastname@example.org. The right to correct errors and add-ons is granted only to the account owner, so you must provide us with proof of your identity, as well as fill out the form to send us a request.
Deletion - you may request that we destroy your personal information that we hold.
You have the right to request that we delete your personal information that we hold in the following cases:
However, please keep in mind that deleting any information contained by us may cause us to suspend your account and other services of our company. For more information about your right to delete, please contact us at: email@example.com. The right to delete information is granted only to the account owner, so you must provide us with proof of your identity, as well as fill out the form to send us a request.
Limitation – you have a right to limit a processing of your private information by us.
You may request that we restrict the processing of your personal information in the following cases:
However, please keep in mind that restricting the processing of any information held by us may result in us being forced to suspend your account and other services of our company. For more information about your right to restrict the processing of information, please contact us at: firstname.lastname@example.org. The right to restrict the processing of information is granted only to the account holder, so you must provide us with proof of your identity, as well as fill out the form to send us a request.
Transfer-you have the right to transfer your information to the third party.
Objections - you have the right to object to the processing of your information.
If we do not have any arguments or grounds for processing your personal information and the processing of your information is not related to the investigation and protection of us and others from legal actions, you have the right to object to the processing of your personal information. Based on your request, we may restrict or stop processing your personal information, as well as delete it, depending on the circumstances.
However, please keep in mind that restricting the processing of any information held by us may result in us being forced to suspend your account and other services of our company.
Marketing - you have the right to make claims against direct marketing.
Revoke consent – you have the right to reject your permission.
If we need your permission to process your personal information, you have the right to reject your prior consent at any time. You will be informed of all our operations, and your permission is required.